Return & Refund Policy for Hair Care Products

We strive to ensure that every customer is satisfied with our hair care products. If you are not completely satisfied with your purchase, please review our return and refund guidelines below:

1. Eligibility for Returns

• Products must be unused, unopened, and in the original packaging.
• Returns must be requested within 14 days of delivery.
• Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items

• Products that have been opened, used, or damaged after delivery.
• Products purchased on sale or with special promotions, unless defective.

3. Defective or Damaged Products

• If you receive a defective or damaged product, please contact us within 7 days of delivery.
• Include a clear photo of the product and packaging for verification.
• Eligible defective or damaged products will be replaced or refunded at no additional cost.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to your original payment method.
• Shipping costs for returns are the responsibility of the customer unless the product is defective or damaged.

5. Exchange Policy

• Exchanges are subject to product availability.
• If you wish to exchange an item, contact us immediately for assistance.

6. How to Contact Us

• For all return, refund, or exchange requests, please email our customer support team at:
• spcindia.ecom@gmail.com