Return & Replacement Policy

Effective Date: July 17, 2026

At Sarbeau, we are committed to delivering genuine, high-quality products. As our products fall under the cosmetics and personal care category, we maintain strict hygiene standards. Therefore, returns are accepted only in limited circumstances as described below.

Eligible Cases

We accept return or replacement requests only if:

• You received a damaged product; or

• You received the wrong product (different from what you ordered).

No other reasons will qualify for a return or replacement unless required under applicable law.

Reporting Timeline

You must notify us within 48 hours of delivery of your order.

Requests received after 48 hours from the recorded delivery time may not be accepted.

Mandatory 360° Unboxing Video

To process any return or replacement request, you must provide a continuous 360° unboxing video that meets all of the following requirements:

• The video must begin before the shipping package is opened.

• The shipping label and package must be clearly visible.

• The entire unboxing process must be recorded without any cuts, pauses, edits, or interruptions.

• The product and its condition must be clearly visible throughout the video.

Photos alone may not be sufficient for verification.

Failure to provide a valid continuous unboxing video may result in rejection of the claim.

Product Condition

The product must:

• Be unused and unopened (except where opening was necessary to identify the issue).

• Be returned with its original packaging, labels, accessories, and invoice (if available).

• Not show signs of use, tampering, or intentional damage.

Non-Returnable Items

Returns or replacements will not be accepted for:

• Change of mind.

• Personal preference.
  

• Products that have been opened, used, or damaged after delivery.

• Incorrect orders placed by the customer.

• Requests made after 48 hours of delivery.

• Claims without a valid continuous 360° unboxing video.

• Minor variations in packaging, color, fragrance, or appearance that do not affect product quality.

Verification Process

Once your request is received, our quality team will review the submitted evidence. We may request additional information if required.

Sarbeau reserves the right to approve or reject any claim after verification.

Replacement or Refund

If your claim is approved, we may, at our discretion:

• Send a replacement product; or

• Issue a refund to the original payment method or another suitable refund mode, where applicable.

The resolution process generally takes 5–10 business days after claim approval.

Return Shipping

If the claim is verified as valid, Sarbeau will arrange the return pickup or reimburse reasonable return shipping costs, where applicable.

If inspection shows that the claim is invalid, the return request may be declined.

How to Raise a Request

Please contact our customer support within 48 hours of delivery and provide:

• Order ID

• Full name

• Registered mobile number or email address

• Reason for the request

• Continuous 360° unboxing video

• Clear photographs (if requested)

Consumer Rights

Nothing in this Return & Replacement Policy limits or excludes any rights available to consumers under applicable laws, including the Consumer Protection Act, 2019 and other applicable Indian laws.

Sarbeau reserves the right to amend this policy at any time without prior notice. Any changes will apply prospectively from the date of publication on the website.