Shipping policy

Shipping Policy

Effective Date: July 17, 2026

Thank you for shopping with Sarbeau. We are committed to delivering your orders safely and efficiently across India. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During sales, festive seasons, or high order volumes, processing may take longer.

2. Delivery Timeline

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates only and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
Free shipping may be offered on selected products, promotional campaigns, or minimum order values at Sarbeau's discretion.

4. Delivery Partners

Orders are shipped through trusted third-party courier partners.

Once your order has been dispatched, you will receive tracking details via SMS, email, or WhatsApp (where applicable).

5. Order Tracking

You can track your shipment using the tracking link provided after dispatch or through the Order Tracking page available on our website.

6. Delivery Attempts

Our courier partners will usually make multiple delivery attempts.

If delivery cannot be completed due to:

Incorrect or incomplete address,
Incorrect contact number,
Customer unavailable,
Refusal to accept the shipment,

the order may be returned to us.

Additional shipping charges may apply for re-shipment.

7. Address Changes

Shipping addresses cannot be guaranteed to be modified once an order has been processed or dispatched.

Please ensure your delivery address and contact details are accurate before placing your order.

8. Cash on Delivery (COD)

Cash on Delivery (COD), where available, may not be serviceable in all locations.

Sarbeau reserves the right to enable, disable, or restrict COD for specific products, locations, or customers without prior notice.

9. Delayed Deliveries

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

Weather conditions
Natural disasters
Public holidays
Government restrictions
Transport disruptions
Courier operational issues

Sarbeau shall not be liable for delays caused by third-party courier partners or events beyond its reasonable control.

10. Damaged or Incorrect Deliveries

If you receive:

A damaged product; or
An incorrect product,

please notify us within 48 hours of delivery.

A continuous 360° unboxing video recorded from before opening the parcel until the product is fully visible is mandatory for verification.

Claims submitted without the required unboxing video or after 48 hours may not be accepted. Please refer to our Return & Replacement Policy for complete details.